Vos interlocuteurs
All data collected and processed is by decision of the processing manager. Here are her contact details:
Ambre Ravel
4 rue Legraverend
35000 Rennes
The data protection delegate of Ciléa has a role of information, advice and control with the Data Controller. It ensures the protection of your personal data and compliance with the RGPD. Here are its contact details:
Ambre Ravel
4 rue Legraverend
35000 Rennes
The CNIL (Commission Nationale de l'Informatique et des Libertés) is the French supervisory authority in charge of the proper application of the RGPD. It will be able to advise and help you with any questions you may have about your personal data, via its website or by contacting them directly.
Vos droits
For each piece of personal data you entrust to Ciléa, you can assert at any time all or part of the rights you retain over your data, in compliance with the RGPD. If possible, we will reply within one month.
Right to withdraw your consent: you can withdraw the consent you have given us to process your data. We will cease to use them, but any processing previously carried out when we had your consent will remain valid.
Right of access: you can ask us if any data is held on you and request that we disclose it to you to verify its content. For more information, you can consult this CNIL article.
Right of rectification: you can ask us to rectify inaccurate or incomplete information about you. This will prevent us from using incorrect information. For more information, you can consult this article from the CNIL.
Right to erasure, also known as the right to oblivion: you can ask us to delete your personal data. For more information, you can consult this article from the CNIL.
Right to restrict processing: you can ask us to temporarily suspend the use of some of your data. For more information, you can consult this article from the CNIL.
Right to object: you can object to all or part of the processing of your data. For more information, you can consult this article from the CNIL.
Right of portability: you can ask us to retrieve the data you have given us, in an easily usable format. For more information, you can consult this article from the CNIL.
You also have a right of complaint to the CNIL (Commission Nationale de l'Informatique et des Libertés), as well as a right of legal recourse against Ciléa, if you consider that your rights have not been respected.
Your personal data
In order to offer you many of the features of the Ciléa website, we require certain personal data. For each of these functions, you will find below the data we request from you and how we use it.
The data collected is intended exclusively for Ciléa, carriers and payment platforms. This data is kept for 24 months.
When you purchase from our website, we will ask you to provide information including your name, billing address, shipping address, email address,
- Respond to requests, including refunds and complaints
- Payment processing and fraud prevention
- Configure your account for our shop
- Comply with any legal obligations, such as calculating taxes
- Improve our store's offerings
- To send you marketing messages, if you choose to receive them.
If you create an account, we store your name, address, e-mail, and
We generally store your information for as long as we need it for the purpose for which we collect and use it. For example, we store order information for XXX years for tax and accounting purposes. This includes your name, e-mail address and billing and shipping addresses.
We use cookies to track cart contents while you browse our site.
If you go to the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.
When you log in, we will set a number of cookies to store your login information and screen preferences. The lifetime of a connection cookie is two days, that of a screen option cookie is one year. If you check " Remember me ", your login cookie will be stored for two weeks. If you log out of your account, the login cookie will be deleted.
Who on our team has access to the data
Our team members have access to the information you provide. For example, the directors and managers of Ciléa Bijoux have access :
- Order information such as what was purchased, when and where it should be sent.
- Customer information such as your name, email address and billing and delivery information.
Our team has access to this information to process orders, process refunds and assist you.
What we share with others
We share data with third parties who help us manage our orders and store services.
Paiements
We accept payments by PayPal, bank transfer via our banking partner Crédit Agricole, and credit card via payment provider Stripe. When processing payments, certain data will be transmitted to Paypal, Stripe and Crédit Agricole, including information required to process the payment, such as the total amount or billing information.
Suivi statistique
We use Google Analytics to analyze site visits through a cookie kept 26 months after your last visit.